Express Delivery

"The success story of TNT Express Worldwide "

Basesoft Solutions BV
Herengracht 564
1017 CH Amsterdam
The Netherlands

Tel. + 31(20)6847087

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Express Delivery: TNT

IQuest for TNT Express Worldwide
TNT Express is one of the top 4 providers of global express services in the world. TNT provides on request quick delivery of documents, parcels and freight.

High reduction of handling and costs
TNT Express Worldwide uses IQuest to measure customer loyalty periodically in more than 52 different languages. With internet and paper the opinions of more than 350,000 customers are collected. The results are processed with IQuest from Basesoft Solutions. IQuest has reduced the leadtime and costs of the customer satisfaction surveys for TNT.

Direct Online feedback
The reports and analysis made in IQuest provide valuable information about how TNT TNT's customer service is assessed by customers . The user friendliness and real-time reports give TNT a quick insight into the performance and growth of individual countries where TNT operates. With this information the management can manage and adjust the quality of TNT customer service worldwide.

Mystery Shopper
This online application and benchmarking solution is developed to measure customer service worldwide. TNT can view reports on a global, regional, national and depot level. Through graphs and tables the KPIs can be analyzed and benchmarked. 

Mystery Shopper is flexible, easy to use and a tool for management to quickly assess KPIs. TNT management can view the details through a drill-down functionality and based on tables and graphs monitor customer service at a global, regional, national and depot level.

Customer Loyalty Measurement
This online solution is used to send more than 350,000 online surveys to TNT customers around the world. The results are analyzed and benchmarked and graphically displayed for TNT Customer Service Managers and Country Managers. It is also available via the TNT Intranet.

Service Recovery
Financial and other complex data over Service Recovery are collected and analyzed by the Service Recovery benchmarking application built by Basesoft Solutions for TNT World Wide.

These solutions have an  important role in managing the customer service of TNT Express Worldwide.

Over TNT
TNT Express is the European market leader in global courier and express services for the business market. Weekly the 75,000 employees of TNT, transport through a worldwide network, 4.4 million express packages, documents and cargo to more than 200 countries.